Privacy policy

Privacy Policy

Last updated: May 12, 2026

The Bunny Haus (“we,” “our,” “us”) operates this website and store, including all related content, features, and services (the “Services”). We are powered by Shopify, which helps us provide and operate the Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our store. By using our Services, you agree to the collection and use of your information as described here.


Personal Information We Collect

We collect personal information depending on how you interact with our store, including:

  • Contact Information: Name, email, phone number, billing and shipping address

  • Payment Information: Payment method details and transaction information (processed securely by our payment providers)

  • Account Information: Login details, preferences, and settings

  • Order Information: Products purchased, returns, cancellations, and cart activity

  • Communication Data: Messages sent to customer support

  • Device Information: IP address, browser type, and device details

  • Usage Data: How you interact with our website and products

We may also derive limited insights from this information to improve our services.


How We Collect Information

We collect information:

  • Directly from you (orders, sign-ups, messages)

  • Automatically through cookies and similar technologies

  • From third-party service providers (including Shopify)

  • From payment processors and fulfillment partners


How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Manage payments, returns, and exchanges

  • Communicate order updates and notifications

  • Improve and personalize your shopping experience

  • Send marketing emails or promotions (you may opt out anytime)

  • Prevent fraud, unauthorized transactions, and abuse

  • Comply with legal obligations


Fraud Prevention & Order Protection

We may use personal information such as order details, IP address, and device data to detect and prevent fraudulent activity, chargebacks, unauthorized transactions, or other abuse of our services. This helps protect both our customers and our business.


How We Share Your Information

We may share your information with:

  • Shopify (for store hosting and order processing)

  • Payment processors (for secure transactions)

  • Shipping and fulfillment partners

  • Service providers (analytics, support, fraud prevention)

  • Marketing partners (for advertising and promotions, where permitted)

  • Legal authorities if required by law

We do not sell your personal information in the traditional sense.


Shopify Platform

Our store is hosted on Shopify. Shopify processes certain data on our behalf to operate and improve the platform.

To learn more, you can review Shopify’s Privacy Policy and data practices directly through their official website.


Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember preferences

  • Analyze traffic and performance

  • Support marketing and advertising

You may disable cookies in your browser settings, but some features may not function properly.


Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Request correction or deletion

  • Opt out of targeted advertising

  • Request a copy of your data

To exercise any of these rights, contact us using the information below.

We will not discriminate against you for exercising your privacy rights.


Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill orders

  • Provide services

  • Comply with legal obligations

  • Resolve disputes and enforce policies


Security

We take reasonable steps to protect your personal information, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security.


Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.


Children’s Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.


International Transfers

Your information may be processed outside of your country, including in the United States, where our service providers operate.


Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.


Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

📧 thebunnyhausco@gmail.com
📍 The Bunny Haus, Peoria, AZ