At The Bunny Haus, we take pride in providing carefully selected products and quality customer service. Please review our policy before placing your order.
We do not offer cash, debit, or credit card refunds. Approved cancellations, returns, or order issues may qualify for store credit only.
Due to hygiene and safety reasons, opened or used perfumes and colognes are non-returnable and non-exchangeable.
We only accept returns or exchanges for fragrance items if:
The item arrived damaged, defective, or incorrect
The item remains unopened and unused in its original packaging
To report an issue, customers must contact us within 7 days of delivery and provide clear photos of the product and packaging.
If a return is approved:
Items must be returned in original, unused condition
Returns must be initiated within 14 days of delivery
Store credit will be issued after the item is received and inspected
Original shipping fees are non-refundable
Customers are responsible for return shipping costs unless the error was caused by The Bunny Haus
All custom, personalized, and made-to-order items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
By placing an order with The Bunny Haus, you acknowledge and agree to this Returns & Refund Policy.
For questions or support, please contact:
thebunnyhausco@gmail.com
