Welcome to The Bunny Haus!
By accessing or using our website (thebunnyhaus.com) and purchasing our products, you agree to the following Terms of Service. Please read them carefully before making a purchase.
The Bunny Haus (“we,” “our,” “us”) provides curated and custom products, including fragrances, apparel, and sublimated goods.
By using this website, you agree to comply with these Terms and all applicable laws and regulations.
We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to review this page periodically. Continued use of our site indicates acceptance of any changes.
By using our website, you confirm that:
You are at least 18 years old, or have permission from a parent or guardian
You provide accurate and complete information during checkout
You will not use our products for any illegal or unauthorized purpose
We strive to accurately display product images, colors, and descriptions. However, variations may occur due to screen settings, manufacturing processes, or supplier differences.
Minor variations are not considered defects.
We reserve the right to refuse or cancel orders that appear to be placed by resellers or distributors.
All prices are listed in USD unless otherwise stated. Prices and availability are subject to change without notice.
We accept major credit/debit cards and other secure payment methods displayed at checkout.
By completing a purchase, you confirm you are authorized to use the selected payment method.
Orders are processed in the order they are received. Processing and shipping times vary depending on product type and supplier fulfillment.
Once an order has shipped, The Bunny Haus is not responsible for delays, lost packages, or stolen items marked as delivered. Customers must contact the carrier directly for delivery issues.
All sales are final. We do not issue cash, debit, or credit card refunds.
Approved issues may be eligible for store credit only.
Store credit or returns may be issued if:
The item arrives damaged, defective, or incorrect
The issue is reported within the required timeframe
For full details, please refer to our Returns & Refund Policy.
Custom and personalized items are made specifically for each customer and are final sale.
These items are non-returnable and non-exchangeable unless they arrive damaged or defective.
Customers are responsible for ensuring all custom details (names, colors, sizing, etc.) are correct before purchase.
All content on this website—including logos, product images, designs, text, and graphics—is the property of The Bunny Haus and may not be copied, reproduced, or used without written permission.
The Bunny Haus is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
Our total liability for any claim shall not exceed the amount paid for the product in question.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.
These Terms and all transactions are governed by the laws of the State of Arizona, without regard to conflict of law principles.
By completing a purchase with The Bunny Haus, you agree to contact us directly before initiating any chargeback or payment dispute.
We are committed to resolving customer concerns fairly and quickly. Most issues can be resolved through direct communication, including order corrections, shipping assistance, or store credit where applicable.
If a chargeback or dispute is initiated without prior contact, we reserve the right to submit all relevant documentation to the payment processor, including:
Order and payment records
Shipping and tracking information
Delivery confirmation
Customer communication history
Store policies agreed to at checkout
We actively contest fraudulent or unauthorized chargebacks to protect our business from abuse.
For questions or support regarding these Terms or your order, please contact:
📧 thebunnyhausco@gmail.com
📍 The Bunny Haus, Peoria, AZ
